HIES joins TrustMark to cement business standards aim

The Home Insulation & Energy Systems Contractors Scheme (HIES) has joined TrustMark as a scheme operator, reinforcing its consumer protection standards.

TrustMark is a not-for-profit social enterprise operating under licence from the Department for Business, Energy and Industrial Strategy to deliver the Government Endorsed Standards (GES) scheme across the energy efficiency, retrofit and repair, maintenance and improvement sectors.

Its scope as a consumer protection scheme is to provide details of TrustMark-registered businesses and claims to have the largest database of accredited tradespeople in the country.

HIES has emerged as a rival to the Microgeneration Certification Scheme (MCS) for solar installers in the UK, with a large number of PV contractors now signed up to the scheme.

Members of HIES can now choose to become TrustMark Registered Businesses in order to demonstrate to potential customers that they are signed up to the GES.

Tony Pickup, founder at HIES, said: “The whole purpose of HIES is to provide the most robust level of consumer protection possible when it comes to renewable energy products. 

“Therefore it made sense to become a TrustMark Scheme Operator as our installers can demonstrate they are able to deliver the kind of competence and quality expected of the Government Endorsed Standards Scheme, along with the certainty that if there is a problem, HIES as an organisation has a suite of remedies to ensure satisfaction.”